I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. I'm glad I didn't go into the room to look at his face. Usage of any form or other service on our website is Facebook. The store executives will help you with your return or exchange. Excellent options abound, though you may have to dig through a variety of racks of clothing to find them. Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? This link will open in a new window. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! BETTER FOR ME! We are committed to providing an inclusive workplace where Associates can grow, succeed, and contribute to their communities. Lets get started. We encourage you to share your experiences in the comments section below. The cashier was asking for my ID. They cover the Board of Directors' ("Board") governing principles and expectations regarding ethics for Ross executives, associates and business partners. To just get my money back?! Being mean and nasty to Ross employees does not mean you will get what you expect either. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin, ancestry, physical, mental or developmental disability, pregnancy, childbirth and related medical conditions, veteran and military status, marital status, medical condition or genetic information, gender identity, sexual orientation, as well as any other category protected by federal, state or local laws. When it was time to do my return she told me she couldn't return it. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. For your information, and again: You guys are all so stupid and think you're entitled to everything. If the tags are missing and no receipt, NO REFUND. The warhead of an air defense missile system is always fragmentation or fragmentation rod. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. Remember Me. They did not have another belt to exchange so I wanted.a refund. Where is Buttermilk in Walmart? The people waiting behind me where not happy as well. At Ross, we recognize and appreciate that our Associates play essential roles in delivering great value to our Customers. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. You can ask for a different color or size of the product but they may not allow a different product in exchange. A receipt is the prime proof of purchase at Ross. When I got home, he tried them on and it was too big. In many stores, theyll give you a card that will be the key to getting your discount. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! Also who cares if someone knows your divers license number, that os not sensitive information. Clothing I try on at home, as I do not trust the stalls in the store. I asked. I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. She said items go on sale every week. It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". Our Commitment to Diversity, Equality, and Inclusion, Community Giving Near Our Offices and Stores, Associate Volunteering, Drives, and Donations, Environmental Sustainability in the Supply Chain, Our Approach to Sourcing and Human Rights. Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico. I couldn't afford to buy anther pair. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. I have the receipt!! Next day I returned one clothes of about $40. This link will open in a new window. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. Good morning my name is Raymon. The manager gave me a store credit for the lowest price item, but the other item I was told would be $20.00 less than the price on the item. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. Most bereavement policies differentiate between the loss of a core family member versus peripheral family and friends. I hear the voice of Nathan who left his father to die of grief and misery in my arms, who left the house of his father and left the God of his father. Can you help? The subtotal of the items I purchased before the $24.99 return was $60.92. I went back to ross with my receipt they told me I couldn't return it because they have been used. I'm old so they need to listen to me or my child is out of state so they should give me more time. (This is to prevent theft and fraud.) Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. I tried pulling it to get the teeth fastened at the base, but it didn't come down. I said please explain to me how you count your 30days. Ross Dress return policies are a little harsh I'll admit but they obviously intend to give security to the business for good reasons. . He stated on the back of the receipt. Why can they not do the same thing as Burlington? I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. Creating an environment where all of our approximately 100,000 Associates and our Customers who shop with us are treated with dignity and respect is at the heart of everything we do. I have never heard of this. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. A purchase is a purchase! It's fine to make a comparison, but expecting Ross to handle things the way TJ MAXX does will not happen. I love to shop for my pets and home goods in this store but that maybe the last time I go to this store. I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. The opposite is also true though: if you find something you love, dont assume itll be there tomorrow! But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. ROSS IS AWESOME! This is the most unprofessional and rude person I ever met! I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? Login - ROSS Employee Portal. Your Ross Dress for Less is Hiring! I was appalled!!! She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. However the experience was terrible. As a Ross employee I'll clarify some of these incidents for you. Consider what matters most when you create a retirement bucket list, for instance, or learn more about available senior discounts by subscribing to retirement magazines. The store would not give me a refund to the card I used for the purchase - only store credit. For check purchases, youll have to wait 5 days for a cash refund. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. She never looked at my recite. No receipt as they were gifts. The workers must not wear revealing or loose clothes. This Thursday and Friday, 11/17 and 11/18, your local Ross Stores, Inc. Store is hosting a hiring event! I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! - aren't your clerks supposed to ask. The subtotal on my receipt was $35.93. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. Pure shenanigans. Any information you provide to Cake, and all communications between you and Cake, Ross Stores imposes a professional dress code for the workers as they must handle different positions over time and communicate with the customers. Note: Pack your product properly with all the components that originally came with the product. The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. She said, "[This] store does not do that." On Monday, I wore my purse proudly. The South African Wars, including (and commonly referred to as) the Confederation Wars, were a series of wars that occurred in the southern portion of the African continent between 1879 and 1915.Ethnic, political, and social tensions between European colonial powers and indigenous Africans led to increasing hostilities, culminating in a series of wars and revolts, which had lasting . I buy at one and return to another without any problems. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. 3.4 out of 5 stars. 3 days paid for direct family members if you're full time, Meet a fast-growing retail leader. This is a fraud !! I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! Bought a shirt I didnt realized was stained. I was little surprised. No Ross associate should dismiss you the way you've claimed to be dismissed. I have never had a problem in the past getting just store credit. I said ok and handed over. So, I wanted to exchange but cashier didn't let me. This is why it makes since to inspect before you buy. The people waiting behind me where not happy as well. Plan on reporting Roses to consumers board. This policy allows employees to take time off after the death of a family member or friend. Did not want give to know. Mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $1,060. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. Copyright 2012 - 2023, ReturnsAndRefunds.com. Once removed it is up to the store's management whether or not they allow you to return the item. Employers / Post Job. I'm done with Ross. Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. 6. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. I have purchased a pair of white boots from Ross's. NO Businness Ever should be taking back used items! Your response will be removed from the review this cannot be undone. at MATCHESFASHION. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! When making a purchase it's always wise to inspect the items before you decide to make a purchase. We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Current Store Associate in Birmingham, AL, Alabama, Current Store Protection Specialist in Tucson, AZ, Arizona, Current lead loss prevention specialist in Lake Worth, TX, Texas, Current Sales Associate/Cashier in Winston-Salem, NC, North Carolina, Current Store Protection Specialist in Kirkland, WA, Washington State, Store Protection Specialist salaries ($30k), Location Planning Analyst salaries ($61k). I had to argue with store clerk. It was a 10kt gold Love-knot design. I would like to know if I could exchange some gifts I got from Ross. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. Would not refund. I go back to shopping and when I check out, it's with one of the people that helped with my return. It was in new, mint, as-sold-as condition with the receipt. Learn about Ross Stores Unpaid Extended Leave, including a description from the employer, and comments and ratings provided anonymously by current and former Ross Stores employees. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. Went to Ross to return one item, had my receipt. 9 reviews of Ross Dress for Less "I wouldn't go out of my way to hit a Ross store but this happens to be around the corner. 12 answers. Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. , dont assume itll be there tomorrow could exchange some gifts I got home he. 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